Frequently Asked Questions
Everything you need to know about your WelleCo US shopping experience.
What is the standard shipping timeframe for orders within the US?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy for fashion items?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping outside of the United States?
Currently, WelleCo US focuses on domestic fulfillment. Please visit our global site for international shipping options to other regions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.